Campaigns for Email and SMS

Run coordinated email and SMS campaigns so you can announce offers, send reminders, and nurture leads at scale. You can schedule sends, attach media, and monitor delivery. This reduces tool switching and helps you keep communications consistent across channels.

Go to Marketing → Campaigns to create a campaign, choose your audience, and select channels. Available today for all users.

PPPoE Self-Service Portal and Invoices

Let PPPoE clients raise tickets from their self service portal and route them under the client’s profile so you can track issues end‑to‑end.

Added customer support contacts to each PPPoE account and send automated invoices to reduce overdue invoices and missed renewals. This creates a clear support trail and lowers response times.

User Notes

Add structured notes to user profiles so you can capture context that isn’t in tickets or invoices.

Open any User profile → Notes to add entries.

User Service Area

Record a user’s service area to improve support.

Voucher Messaging

Include the voucher expiry date in the SMS you send when generating a single voucher so recipients know exactly when to use it.

New Integrations

We now support Relworx payment gateway in Uganda and TextBee sms for all the countries.

You can read more about and TextBee here (https://textbee.dev/)

Other Features

• Low SMS balance alerts: send once per day or when balance changes, to reduce noise (Settings → SMS)

• Video ad support: add short video placements to pages and campaigns ( Campaigns → Portal Ad)

• Prevent hotspot clients from authenticating with PPPoE details

• Sales notifications: Get periodic reports on your financial performance

• Centipid SMS delivery: improve routing for Centipid SMS gateway to increase successful sends when sending to more than 500 users.

• Performance improvement and security updates

Improvements

• Improvement: Display users under packages to see package users at a glance

• Improvement: Packages can now have previously deleted package names

• Improvement: Updated Terms of Use to clarify ISP responsibility and indemnify misuse, you can view the updated terms of use and privacy policy here (https://auth.centipidbilling.com/legal)

• Quality: Corrected currency now displays on the PPPoE self-service portal

• Quality: Reduced duplicate SMS (DoubleSMS) by tightening de‑duplication

• Quality: Fixed package assignment for specific Mikrotik devices

• Quality: Stabilized PawaPay callback URL handling

• Quality: Added documentation on bulk actions in the Users page (https://docs.centipidbilling.com/users/users#bulk-actions)

• Expiry: Add a one‑click “+30 days” button for monthly renewal when changing expiry dates

Fixes

• Bug: Editing a user now correctly updates the expiry date

• Bug: Performance Overview under Mikrotik now shows data as expected

More updates coming in the next week.